Hospitality and Tourism
Urgent job vacancy for Reservations Agent At InterContinental Abu Dhabi
Closing date-Not Specified
Urgent job vacancy for Reservations Agent At InterContinental Abu Dhabi. Located at the heart of the capital, InterContinental Abu Dhabi is located on the beach and a 10-minute drive from bustling downtown. It is 20 minutes by car from Abu Dhabi International Exhibition Center.
Responsibilities
- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
- Promote the Hotel’s (and IHG generally) products and services.
- Maintain a high level of product and service knowledge about all IHG Hotels in your region.
- Develop and maintain a regular pattern of calls by adhering to Signature Mystery Shopping standards.
- Execute up selling techniques which increase reservation sales and conversion of business.
- Record and process reservations made by phone/fax/email with accurate VIP status and billing information.
- Accept wait list reservations.
- Process amendments to reservations such as extensions, early departures, etc.
- Manage “no show” reservations by investigation and recording of same
- Record special billing arrangements for groups and conventions.
- Liaise with Finance department for all reservations requiring credit approval.
- Maintain knowledge of special rates/ offers/ promotions.
- Monitor reservation levels and inform Managers of current and future occupancy rates.
- Prepare pickup reports on daily basis (IBP reports, PMS reservation reports etc) and send them to the concerned departments.
Qualifications
- Minimum 1 -2 years experience in a similar role with a 5* hotel
- Effective verbal and written communication skills
- Good attention to details with the right attitude and passion to maintain excellent working relationships with the clients.
- Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
Application
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