Explore This Amazing 2024 Dubai Career, FARNEK Is Looking Our For Call Center Agents

Closing Date-Not Specified

DUBAI JOBS ExpertMarch 8, 2024

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Explore This Amazing 2024 Dubai Career, FARNEK Is Looking Our For Call Center Agents. FARNEK provides total sustainable facilities management services to a variety of industries and businesses across the UAE. Farnek is the leading provider of smart and green Facilities Management in the United Arab Emirates. Established in the UAE since 1980, Farnek Services LLC is a Swiss owned independent total facilities management company. With a skilled workforce of 9000+ employees, Farnek delivers professional Facilities Management services across several sectors including; Aviation, Hospitality, Banking, Retail, Shopping Malls, Telecom, Residential, Commercial, Infrastructure, Government, Education, Leisure and Entertainment.

Job Background

Provide the highest standards of customer service through the provision of telephone services to existing and potential customers.

Responsibilities

Provide a friendly and professional point of contact for customers for any queries or concerns.
Handle incoming calls and manage outgoing calls as required.
Liaise with wider team members to ensure the best resolution, consistent with the contract.
Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner.
Maintains customer records by updating account information.
Respond to queries, amend data and re-issue tasks as required.
Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
Carry out monitoring of data to ensure that Help desk work orders have been accurately created, assigned, prioritized and categorized in line with contractual KPI’s and SLA’s.
Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Follow communication “scripts” when handling different topics.
Function as an intermediary between the client, the Operations team and the end user

Qualifications And Experience

Bachelor’s in business or Job-Related Field or the equivalent in work experience.
1+ years of experience in a call center or contact center setting
Strong understanding of company policies, and services.
Organizational skills
Time management
Sense of responsibility and responsiveness
Communication skills
Safety
Customer focus
Problem solving
Analytical skills
Training and coaching
Team Management

Application

If You believe that you are the right candidate for this This Amazing 2024 Dubai Career, FARNEK Is Looking Our For Call Center Agents, Apply Using the Email Below.

Send your cv to : recruitment@farnek.com