Customer Service and SalesTRENDING JOBS
Are You Friendly, Empathic Towards Customers And Have Effective Communication Skills? Farnek Company in Dubai Has a Great Career Opening for Call Center Agents In Dubai
Farnek Company in Dubai Has a Great Career Opening for Call Center Agents In Dubai
Job Purpose
Provide the highest standards of customer service through the provision of telephone services to existing and potential customers.
Accountabilities
- Provide a friendly and professional point of contact for customers for any queries or concerns.
- Handle incoming calls and manage outgoing calls as required.
- Liaise with wider team members to ensure the best resolution, consistent with the contract.
- Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
- Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner.
- Maintains customer records by updating account information.
- Respond to queries, amend data and re-issue tasks as required.
- Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
- Carry out monitoring of data to ensure that Help desk work orders have been accurately created, assigned, prioritized and categorized in line with contractual KPI’s and SLA’s.
- Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Follow communication “scripts” when handling different topics.
- Function as an intermediary between the client, the Operations team and the end user
Key Performance Indicator
- Number of Customers
- Number of customer complaints addressed
Education/Qualification, Skills, Competencies and Experience
(Identify the recruitment specifications needed to perform this job at fully-acceptable level)
a. Education/Qualification
Bachelor’s in business or Job-Related Field or the equivalent in work experience.
b. Experience (experience required for the job)
- 1+ years of experience in a call center or contact center setting
- Strong understanding of company policies, and services.
c. Skills (general job knowledge & skills)
- Organizational skills
- Time management
- Sense of responsibility and responsiveness
- Communication skills
- Safety
- Customer focus
- Problem solving
- Analytical skills
- Training and coaching
- Team Management
Apply today for the job vacancy that best matches your experience or indeed your aspirations.
Attach your CV, and a recruitment specialist from our human resources department will contact you shortly.
Send your cv to : recruitment@farnek.com